HOME  |  INDIANA MEMBERS   TRANSPORTATION PROVIDERS  |  FACILITIES

Indiana Fee for Service Medicaid Members

About Non-Emergency Medical Transportation (NEMT)

NEMT services are provided to Indiana Fee For Service Medicaid members who require transportation assistance to Medicaid-billable healthcare appointments and have no other means of transportation. Verida arranges transportation for all Indiana Fee For Service Medicaid members residing in Indiana. Call Verida to arrange NEMT to covered medical services at least two (2) business days in advance of the appointment date. You can schedule up to 30 days in advance. To schedule, change, or cancel transportation use the numbers provided below.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

1-855-325-7586 (#1)
…………………………………………

Where’s My Ride:

1-855-325-7586 (#2)
…………………………………………

Spanish:

1-855-325-7586 (#9)
…………………………………………

Hours of Operation:

8:00 am – 6:00 pm EST, M-F
…………………………………………

Urgent Care Trips:

Available 24/7
…………………………………………

Member Guide:

Click here to download the
NEMT Member Guide.

INDIANA SERVICE AREAS

Click here for a map of the current service areas for Indiana.

Michael Hanner

Indiana Interim State Director
mhanner@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when calling: 

 

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on the Medicaid card, or member’s name and date of birth
  • Specify any special needs (oxygen, escort) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-855-325-7586 (option 2) if you have waited more than 15 minutes after your scheduled pick-up time.

Quality Assurance

If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-888-833-4154.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Medical Transportation.

How is transportation determined?

Verida arranges transportation for all FSSA members residing in the state of Indiana. Please call the Verida toll-free number at 855-325-7586 to confirm eligibility and to schedule transportation.

 

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

You may bring an escort if there is a medical need for one. The escort must be present at the pick-up point and remain with you throughout the trip.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) calendar days in advance of the appointment date. As an added convenience, you may book up to 30 calendar days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

You can only schedule transportation to and from Medicaid-approved services.

What type of information is required to schedule transportation to an appointment?

 Have this information ready when you book your ride:

  • The date and time of your appointment
  • Your Medicaid ID number and your date of birth
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Your mobility status (walking, wheelchair, stretcher)
  • If you’ll have someone with you (kids, escort, attendant)
  • If you had any special needs (oxygen, oversized wheelchair, manual or power wheelchair, etc.)

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about Non-Emergency Medical Transportation.

How is transportation determined?

Verida arranges transportation for all FSSA members residing in the state of Indiana. Please call the Verida toll-free number at 855-325-7586 to confirm eligibility and to schedule transportation.

 

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

You may bring an escort if there is a medical need for one. The escort must be present at the pick-up point and remain with you throughout the trip.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) calendar days in advance of the appointment date. As an added convenience, you may book up to 30 calendar days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

You can only schedule transportation to and from Medicaid-approved services.

What type of information is required to schedule transportation to an appointment?

 Have this information ready when you book your ride:

  • The date and time of your appointment
  • Your Medicaid ID number and your date of birth
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Your mobility status (walking, wheelchair, stretcher)
  • If you’ll have someone with you (kids, escort, attendant)
  • If you had any special needs (oxygen, oversized wheelchair, manual or power wheelchair, etc.)