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Indiana Non-Emergency Medical Transportation

Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understand our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

1-855-325-7586 (#1)
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Where’s My Ride:

1-855-325-7586 (#2)
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Spanish:

1-855-325-7586 (#9)
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Hours of Operation:

8:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:

Available 24/7
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Facilities Guide:

Click here to download the
NEMT Facilities Guide.

INDIANA SERVICE AREAS

Click here for a map of the current service areas for Indiana.

Jodie Little

Facility Outreach Manager – Northern Region

317.671.2249
jolittle@verida.com

Linda Potts

Facility Outreach Manager – Southern Region

317.499.6465
lpotts@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:

 

  • Medicaid Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card or Member’s name & date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-855-325-7586 (option 2) if you have waited more than 15 minutes after your scheduled pick-up time.

Quality Assurance

If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-888-833-4154.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the  Member Resources page.

 

 

Can I set up a trip on-line?

Yes., Facilities can use the Facility Portal to schedule transportation online.  Click the facility portal button on this page or go to https://facility.verida.com to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the information listed, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Orders through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record non-complaint related feedback.

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the  Member Resources page.

 

 

Can I set up a trip on-line?

Yes., Facilities can use the Facility Portal to schedule transportation online.  Click the facility portal button on this page or go to www.southeastrans.com/facilityportal to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the information listed, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Orders through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record non-complaint related feedback.

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.