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INDIANA TRANSPORTATION PROVIDERS
Verida understands the challenges of providing transportation services because many of our employees and managers were once transportation providers. As a transportation broker, we know that it requires reliable transportation providers to deliver safe and timely transportation experiences for program members. To foster a culture of excellence, Verida provides leadership, support, and technology to the transportation providers in our network.
Verida contracts with a variety of NEMT providers to deliver a range of transportation services within the programs we serve. Ambulatory, wheelchair, stretcher, and in some programs Basic Life Support (BLS) and Advanced Life Support (ALS) transport services are often needed to meet a variety of NEMT needs. Qualified transportation providers are invited to contract with Verida in areas where there is a need for transportation resources.
ATTENTION PROVIDERS
Effective July 1, 2023, the Indiana Health Coverage Programs (IHCP) is changing the non-emergency medical transportation (NEMT) policy to carve out all NEMT services for ALS and BLS ambulance transportation services from the fee-for-service (FFS) Medicaid NEMT brokerage. Verida will continue to transport members who meet current eligibility requirements until 6/30/2023. Beginning 7/1/2023, ambulance transports may be arranged directly with ambulance providers. CLICK HERE FOR DETAILS. (Link is https://www.in.gov/medicaid/providers/files/bulletins/BT202353.pdf)
ATTENTION PROVIDERS
Effective July 1, 2023, Indiana Health Coverage Programs (IHCP) is changing the non-emergency medical transportation (NEMT) policy. NEMT services for Fee-for-Service (FFS) Medicaid nursing facility residents will be carved out from the FFS Medicaid NEMT brokerage. Verida will continue to transport members who reside in nursing facilities until 6/30/2023.
CLICK HERE FOR DETAILS.
INFO AT A GLANCE
Important information at your fingertips
Northern Region Provider Line:
Southern Region Provider Line:
317-931-9294
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Claims Line:
678-510-4590 or 678-510-4600
Press “2” for Claims
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Interested in becoming a
Transportation Provider?
Click here to fill out our Request for
Qualifications and Vehicle List Form.
NEED TECH SUPPORT?
Click here to get help you need related to your iPads or using the Provider Portal. Tech support is standing by.
COMPLIANCE CHECKLIST
Looking to join our network as a Transportation Provider? If so, please view the checklist below for items required to become a provider. Then click here to fill out our online Request for Qualifications Form.
- Current business license
- Verification of liability insurance coverage
- Driver credentials
- Current criminal background checks for all drivers
- Current drug screens for all owners and drivers
- Current motor vehicle driving report for all drivers
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Indiana FSSA Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I become a provider?
- All interested transportation providers must complete and submit a Request for Qualifications Form, as well as driver and vehicle lists.
- Verida will review applications to determine if there is a need for new transportation providers in the region where the applicant is located.
- If a need exists within your service area, Verida will contact you for an interview and request that you proceed with Step 2 of the application process.
What documents do I need to become a provider?
If a need exists for transportation services in the proposed area, Verida will request additional documentation to determine if your company meets Verida’s NEMT provider contracting requirements. The additional areas of documentation include, but are not limited to:
- Current business license
- Verification of liability insurance coverage
- Driver credentials
- Current criminal background checks for all drivers
- Current drug screens for all owners and drivers
- Current motor vehicle driving report for all drivers
-
What are the insurance requirements?
Contact your local provider Relations Manager to get detailed information about insurance requirements in your state. Here is a general overview:
1) Name and address is correct
2) Confirmation of A- or Better Insurance Carrier(s)
3) List of vehicles covered under auto policy
4) Confirm GL policy number
a) $1 M SAM coverage with $2M aggregate
b) Effective date, expiration date, and coverage
5) Auto liability policy number
a) Effective date, expiration date, and coverage
b) “All Owned, Hired, and Non-Owned” coverage
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Indiana FSSA Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I become a provider?
- All interested transportation providers must complete and submit a Request for Qualifications Form, as well as driver and vehicle lists.
- Verida will review applications to determine if there is a need for new transportation providers in the region where the applicant is located.
- If a need exists within your service area, Verida will contact you for an interview and request that you proceed with Step 2 of the application process.
What documents do I need to become a provider?
If a need exists for transportation services in the proposed area, Verida will request additional documentation to determine if your company meets Verida’s NEMT provider contracting requirements. The additional areas of documentation include, but are not limited to:
- Current business license
- Verification of liability insurance coverage
- Driver credentials
- Current criminal background checks for all drivers
- Current drug screens for all owners and drivers
- Current motor vehicle driving report for all drivers
-
What are the insurance requirements?
Contact your local provider Relations Manager to get detailed information about insurance requirements in your state. Here is a general overview:
1) Name and address is correct
2) Confirmation of A- or Better Insurance Carrier(s)
3) List of vehicles covered under auto policy
4) Confirm GL policy number
a) $1 M SAM coverage with $2M aggregate
b) Effective date, expiration date, and coverage
5) Auto liability policy number
a) Effective date, expiration date, and coverage
b) “All Owned, Hired, and Non-Owned” coverage