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Indiana Facilities
Indiana Non-Emergency Medical Transportation
Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understand our role as the critical link to covered healthcare services.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
1-855-325-7586 (#1)
Hearing Impaired (TTY): 711 (IN Relay Service)
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Where’s My Ride:
1-855-325-7586 (#2)
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Spanish:
1-855-325-7586 (#9)
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Hours of Operation:
8:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
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Facilities Guide:
Click here to download the
NEMT Facilities Guide.
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:
- Medicaid Member’s full name, phone number, address, date of birth and county of residence
- Member’s Medicaid number as it appears on their Medicaid card or Member’s name & date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking, wheelchair, stretcher)
Download Forms
Standing Order Form
Standing Order Fax Number
317-613-0819
Where’s My Ride?
Call our toll-free Where’s My Ride line at 1-855-325-7586 (option 2) if you have waited more than 15 minutes after your scheduled pick-up time.
Quality Assurance
If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-888-833-4154.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes. Facilities can use the Facility Portal to schedule transportation online. Click the facility portal button on this page or go to https://facility.verida.com.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call:
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Orders through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.
When is Prior Authorization Required for Transportation?
When transportion requires any of the following:
1. To or from an out-of-state non-designated area.
2. Train services.
3. Bus services for trips 50 miles or more, one-way.
4. Airline or air ambulance services
Contact Verida Customer Service for additional information.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Indiana FSSA members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How does a member qualify for non-emergency medical transportation?
The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.
How do I request a ride for a member?
Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?
Yes., Facilities can use the Facility Portal to schedule transportation online. Click the facility portal button on this page or go to www.southeastrans.com/facilityportal to enroll.
What information is needed when I request transportation?
Please have the following information ready for the Customer Service Representative when you call:
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
How do I request a Standing Order?
Make a request for Standing Orders through your Special Services Representative.
How do I file a complaint?
Complaints regarding NEMT services can be submitted by clicking “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, which can be used to record non-complaint related feedback.
Where can I obtain forms?
Contact your Special Services Representative to provide you with the forms you need.