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Indiana Fee for Service Medicaid Members
About Non-Emergency Medical Transportation (NEMT)
NEMT services are provided to Indiana Fee For Service Medicaid members who require transportation assistance to Medicaid-billable healthcare appointments and have no other means of transportation. Verida arranges transportation for all Indiana Fee For Service Medicaid members residing in Indiana. Call Verida to arrange NEMT to covered medical services at least two (2) business days in advance of the appointment date. You can schedule up to 30 days in advance. To schedule, change, or cancel transportation use the numbers provided below.
On July 1st, FSSA is implementing Indiana PathWays for Aging for eligible Medicaid members aged 60 and older. If you need transportation after July 1st and are enrolled in PathWays, please contact your PathWays health plan. For additional information about the PathWays program contact the Indiana PathWays for Aging Helpline at 877-284-9294.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
1-855-325-7586 (#1)
Hearing Impaired (TTY): 711 (IN Relay Service)
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Where’s My Ride:
1-855-325-7586 (#2)
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Spanish:
1-855-325-7586 (#9)
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Hours of Operation:
8:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
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Member Guide (ENG & ESP):
Click here to download the
NEMT Member Guide.
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when calling:
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s Medicaid number as it appears on the Medicaid card, or member’s name and date of birth
- Specify any special needs (oxygen, escort) when scheduling the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking, wheelchair)
- For our Wheelchair members, please have your chair dimensions available (approximate weight and width). This information will be required for successful securement of your transportation.
Where’s My Ride?
Call our toll-free Where’s My Ride line at 1-855-325-7586 (option 2) if you have waited more than 15 minutes after your scheduled pick-up time.
Quality Assurance
If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-888-833-4154.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
How do I apply for Non-Emergency Medical Transportation?
How is transportation determined?
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Am I allowed to bring shopping bags on the vehicle?
Am I allowed to take a friend or family member to appointments?
You may bring an escort if there is a medical need for one. The escort must be present at the pick-up point and remain with you throughout the trip.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) calendar days in advance of the appointment date. As an added convenience, you may book up to 30 calendar days in advance.
Am I allowed to schedule transportation to and from non-medical appointments?
You can only schedule transportation to and from Medicaid-approved services.
What type of information is required to schedule transportation to an appointment?
- The date and time of your appointment
- Your Medicaid ID number and your date of birth
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Your mobility status (walking, wheelchair, stretcher)
- If you’ll have someone with you (kids, escort, attendant)
- If you had any special needs (oxygen, oversized wheelchair, manual or power wheelchair, etc.)
When is Prior Authorization Required for transportation?
When transportation requires any of the following:
- To or from an out-of-state non-designated area.
- Train services.
- Bus services for trips 50 miles or more, one-way.
- Airline or air ambulance services.
Contact Verida Customer Service for additional information.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
How do I apply for Non-Emergency Medical Transportation?
How is transportation determined?
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Am I allowed to bring shopping bags on the vehicle?
Am I allowed to take a friend or family member to appointments?
You may bring an escort if there is a medical need for one. The escort must be present at the pick-up point and remain with you throughout the trip.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) calendar days in advance of the appointment date. As an added convenience, you may book up to 30 calendar days in advance.
Am I allowed to schedule transportation to and from non-medical appointments?
You can only schedule transportation to and from Medicaid-approved services.
What type of information is required to schedule transportation to an appointment?
- The date and time of your appointment
- Your Medicaid ID number and your date of birth
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Your mobility status (walking, wheelchair, stretcher)
- If you’ll have someone with you (kids, escort, attendant)
- If you had any special needs (oxygen, oversized wheelchair, manual or power wheelchair, etc.)