HOME | TENNESSEE | MEMBERS | TRANSPORTATION PROVIDERS | FACILITIES
BlueCareSM and TennCareSelect Members
About Non-Emergency Medical Transportation (NEMT)
Verida provides NEMT services to BlueCare and TennCareSelect members. If you don’t have a way to get to your covered health services, you can call to get a ride.
This is a shared-ride service. That means you may have to share a ride with another member going to an appointment. You can bring one person with you to your appointment if you need to. Just make sure to let us know when you schedule the trip.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
1-855-735-4660 (BlueCare)
1-866-473-7565 (TennCareSelect)
1-855-681-5032 (BlueCarePlus Tennessee)
…………………………………………
Where’s My Ride:
1-866-473-7565 (#3)
…………………………………………
Spanish:
1-866-473-7565 (#9)
…………………………………………
Hours of Operation:
Available: 24/7, 365 days a year
…………………………………………
Urgent Care Trips:
Available: 24/7
…………………………………………
Rider’s Guide:
Click here to download the
NEMT Rider’s Guide
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when calling:
- Member’s full name, phone number, address, date of birth and county of residence
- Member’s Medicaid number as it appears on their Medicaid card, or the member’s name and date of birth
- Any special needs (oxygen, escort)
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment and name of the medical facility
- Member’s mobility status (walking, wheelchair)
Where’s My Ride?
Call our toll-free Where’s My Ride and Spanish line at 1-866-473-7565 (option 3 or option 9 for Spanish) if you have waited more than 10 minutes after your scheduled pick-up time.
FAQs
What is Non Emergency Medical Transportation (NEMT)?
Does Verida provide private transportation to appointments?
Am I allowed to bring shopping bags on the vehicle?
Am I allowed to take a friend or family member to appointments?
When scheduling transportation, how much advanced notice is required?
Am I allowed to schedule transportation to and from non-medical appointments?
What type of information is required to schedule transportation to an appointment?
- The date and time of the appointment
- Your Medicaid ID number and your date of birth
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Your mobility status (walking, wheelchair, stretcher)
- If you’ll have someone with you (kids, escort, attendant)
- If you have any special needs (oxygen, oversized wheelchair, manual or power wheelchair, etc.)
FAQS
What is Non Emergency Medical Transportation (NEMT)?
Does Verida provide private transportation to appointments?
Are there limits to how far I can travel to and from a medical appointment?
Am I allowed to bring shopping bags on the vehicle?
Am I allowed to take a friend or family member to appointments?
When scheduling transportation, how much advanced notice is required?
Am I allowed to schedule transportation to and from non-medical appointments?
What type of information is required to schedule transportation to an appointment?
- The date and time of the appointment
- Your Medicaid ID number and your date of birth
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Your mobility status (walking, wheelchair, stretcher)
- If you’ll have someone with you (kids, escort, attendant)
- If you have any special needs (oxygen, oversized wheelchair, manual or power wheelchair, etc.)