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About Non-Emergency Medical Transportation

Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

1-855-735-4660 (BlueCare)
1-866-473-7565 (TennCareSelect)
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Where’s My Ride:

1-866-473-7565 (#3)
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Spanish:

1-866-473-7565 (#9)
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Hours of Operation:

Available: 24/7, 365 days a year
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Urgent Care Trips:

Available: 24/7

John Whitehead

Facility Outreach Manager

423.619.7783
jwhitehead@verida.com

Heath Williams

Facility Outreach Manager

423.326.6331
hwilliams@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:

  • Member’s full name, phone number, address, date of birth, and county of residence.
  • Member’s Medicaid number as it appears on your Medicaid card or your name and date of birth.
  • Specify any special needs (oxygen, escort) when you schedule the appointment.
  • An emergency contact’s name and phone number.
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility.
  • Member’s mobility status (walking, wheelchair).

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-866-473-7565 (option 3) if you have waited more than 15 minutes after your scheduled pick-up time.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to BlueCare and TennCareSelect Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the Member Resources page.

Can I set up a trip on-line?

Yes. Facilities can use the Facility Portal to schedule transportation online.  Click the facility portal access button on this page or go to https://facility.verida.com to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the information below, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Orders through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, where non-complaint related feedback can be recorded.

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to BlueCare and TennCareSelect Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the Member Resources page.

Can I set up a trip on-line?

Yes. Facilities can use the Facility Portal to schedule transportation online.  Click the facility portal access button on this page or go to www.southeastrans.com/facilityportal to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the information below, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Orders through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, where non-complaint related feedback can be recorded.

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.