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Health Services for Children with Special Needs
ABOUT HSCSN NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT)
NEMT services are provided to members of Health Services for Children with Special Needs (HSCSN) who require transportation assistance to Medicaid-billable healthcare appointments and have no other means of transportation. Verida arranges transportation for all members residing in the metro area of Washington, DC.
Call Verida to arrange NEMT services to covered facilities at least 24 business hours in advance of the appointment date. To schedule, change, or cancel transportation, contact our call center.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
866-991-5433
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Spanish:
866-991-5433 (#9)
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Hours of Operation:
6:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
WASHINGTON SERVICE AREAS
Click here for a map of the current service areas and Provider Relation Managers for Washington D.C.
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:
- Member’s full name, phone number, address, and date of birth
- Will member be using a wheelchair or another type of assistive device
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status to ensure that correct type of
transportation is secured
Quality Assurance
If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up within 24 hours. Dial 1-866-991-5433 (#2) or email at dcqa@southeastrans.com.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to HSCN Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Transportation is available to services in your home community up to 50 miles. Travel outside of your home community is available only when approved by HSCSN.
Am I allowed to take a friend or family member to appointments?
You are allowed to have up to three escorts during transportation. Any more than three escorts would need to be approved by HSCSN prior to the day of transportation.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least 24 hours in advance of the appointment date and time. You may book up to 30 business days in advance. Booking transportation at the same time as you book an appointment is recommended.
Am I allowed to schedule transportation to and from non-medical appointments?
Transportation is provided to and from medical appointments only. Medicaid determines which medical services are covered or non-covered.
What type of information is required to schedule transportation to an appointment?
- Member’s full name, phone number, address, and date of birth
- Will member be using a wheelchair or another type of assistive device
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status to ensure that the correct type of transportation is secured
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to HSCN Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Transportation is available to services in your home community up to 50 miles. Travel outside of your home community is available only when approved by HSCSN.
Am I allowed to take a friend or family member to appointments?
You are allowed to have up to three escorts during transportation. Any more than three escorts would need to be approved by HSCSN prior to the day of transportation.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least 24 hours in advance of the appointment date and time. You may book up to 30 business days in advance. Booking transportation at the same time as you book an appointment is recommended.
Am I allowed to schedule transportation to and from non-medical appointments?
Transportation is provided to and from medical appointments only. Medicaid determines which medical services are covered or non-covered.
What type of information is required to schedule transportation to an appointment?
- Member’s full name, phone number, address, and date of birth
- Will member be using a wheelchair or another type of assistive device
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status to ensure that the correct type of transportation is secured
