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Washington, DC Facilities

About Non-Emergency Medical Transportation

Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

866-991-5433
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Spanish:

866-991-5433 (#9)
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Hours of Operation:

6:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:

Available 24/7

WASHINGTON SERVICE AREAS

Click here for a map of the current service areas and Provider Relation Managers for Washington D.C.

Tanisha Holmes

Washington D.C. Interim Regional Director

404.617.1122
taholmes@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:

 

  • Medicaid member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card or member’s name and date of birth
  • Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking, wheelchair)

Quality Assurance

If you need to share feedback with us, call our Quality Assurance Line. The voicemail is monitored and a representative will follow up with you within 24 hours. Dial 1-866-991-5433.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Washington DC Area Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the Member Resources page.

Can I set up a trip on-line?

Yes. Facilities can use the Facility Portal to schedule transportation online.  Click the Facility Portal button on this page or use this link: https://facility.verida.com

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Medicaid Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the listed information, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Order through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button  on this page. There is also a button to “Submit A Compliment” for providing other non-complaint related feedback.

Where can I obtain forms?

Contact your Special Services Representative to obtain the forms you need. 

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Washington DC Area Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the Member Resources page.

Can I set up a trip on-line?

Yes. Facilities can use the Facility Portal to schedule transportation online.  Click the Facility Portal button on this page or use this link: https://facility.southeastrans.com

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Medicaid Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the listed information, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Order through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button  on this page. There is also a button to “Submit A Compliment” for providing other non-complaint related feedback.

Where can I obtain forms?

Contact your Special Services Representative to obtain the forms you need.