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Arkansas Medicaid Members

About Non-Emergency Medical Transportation (NEMT)

NEMT services are provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare appointments and have no other means of transportation. Verida arranges transportation for all Arkansas Medicaid members residing in counties located in Regions A, B, C, D, and G of the state.

Call Verida to arrange NEMT to covered medical services at least three (3) business days in advance of the appointment date. Trips can be scheduled up to 30 business days in advance. Use the telephone numbers listed below to schedule, change, or cancel transportation.

INFO AT A GLANCE

Important information at your fingertips

Transportation:

Region A: 888-833-4136
Region B: 888-833-4128
Region C: 888-833-4130
Region D: 888-822-6155
Region G: 888-833-4135
Facility Line: 855-223-1227
…………………………………………

Hours of Operation:

8:00 am – 5:00 CST, M-F
(Closed on State Holidays)
…………………………………………

Rider’s Guide:

Click here to download the
NEMT Rider’s Guide.

ARKANSAS SERVICE AREAS

Click here for a map of the current service areas for Arkansas.

Cynthia Washington

Arkansas State Director

501-954-8900
cwashington@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when calling: 

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on the Medicaid card or member’s name and date of birth
  • Specify any special needs (escort) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, BLS/ALS ambulance)

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all Arkansas Medicaid members residing in counties located in the five regions of the State. Call the Verida number listed above that corresponds to your county.

  • Region A: Baxter, Benton, Boone, Carroll, Madison, Marion, Searcy, and Washington.
  • Region B: Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White, and Woodruff.
  • Region C: Clay, Craighead, Crittenden, Cross, Greene, Lawrence, Mississippi, Poinsett, Randolph, and St. Francis.
  • Region D: Conway, Crawford, Franklin, Johnson, Logan, Perry, Polk, Pope, Scott, Sebastian, and Yell.
  • Region G: Faulkner, Lonoke, and Pulaski.
Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

If you have a medical reason that requires assistance, one adult escort or attendant may accompany you. They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from Medicaid covered, medical appointments only.

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Arkansas Medicaid card,  or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s  room number (for stretcher only)

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all Arkansas Medicaid members residing in counties located in the five regions of the State. Call the Verida number listed above that corresponds to your county.

  • Region A: Baxter, Benton, Boone, Carroll, Madison, Marion, Searcy, and Washington.
  • Region B: Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White, and Woodruff.
  • Region C: Clay, Craighead, Crittenden, Cross, Greene, Lawrence, Mississippi, Poinsett, Randolph, and St. Francis.
  • Region D: Conway, Crawford, Franklin, Johnson, Logan, Perry, Polk, Pope, Scott, Sebastian, and Yell.
  • Region G: Faulkner, Lonoke, and Pulaski.
Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

If you have a medical reason that requires assistance, one adult escort or attendant may accompany you. They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from Medicaid covered, medical appointments only.

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Arkansas Medicaid card,  or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s  room number (for stretcher only)