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ARKANSAS FACILITIES

Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

Transportation:

Region A: 888-833-4136
Region B: 888-833-4128
Region C: 888-833-4130
Region D: 888-822-6155
Region G: 888-833-4135
Facility Line: 855-223-1227
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Hours of Operation:

8:00 am – 5:00 CST, M-F
(Closed on State Holidays)
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Rider’s Guide:

Click here to download the
NEMT Rider’s Guide.

ARKANSAS SERVICE AREAS

Click here for a map of the current service areas for Arkansas.

Tyler Orcutt

Facility Outreach Manager

501.607.6078
torcutt@verida.com

Making Transportation Arrangements

When scheduling transportation for members, please have the following information ready for the Customer Service Representative when you call:

 

  • Medicaid member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card or member’s name and date of birth
  • Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
  • Member’s mobility status (walking, wheelchair)

If you need to schedule recurring trips, our Special Services Representatives are standing by to assist you.  Please call: 1-855-223-1227

Where’s My Ride?

Call one of our toll-free Where’s My Ride lines (based on your region) if you have waited more than 15 minutes after your scheduled pick-up time. See all phone lines to left.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for Non-Emergency Medical Transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?
  • Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?

Yes, facilities can use the Facility Portal to schedule transportation online.  Go to https://facility.verida.com to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call. 

–  Medicaid member’s full name, phone number, address, date of birth, and COUNTY of residence
–  Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the information listed, you will be asked to call back with the complete information.

How do I request a Standing Order?

Requests for standing orders can be made by calling 1-855-223-1227 and speaking to a Special Services Representative.

How do I file a complaint?

To file a complaint regarding NEMT services, click the “File A Complaint” button on this page. There is also a separate button to “Submit A Compliment” to share non-complaint related feedback. 

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for Non-Emergency Medical Transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?
  • Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the Member Resources page.
Can I set up a trip on-line?

Yes, facilities can use the Facility Portal to schedule transportation online.  Go to www.southeastrans.com/facilityportal to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call. 

–  Medicaid member’s full name, phone number, address, date of birth, and COUNTY of residence
–  Member’s Medicaid/ID number as it appears on the Medicaid/ID card.

If you are missing any of the information listed, you will be asked to call back with the complete information.

How do I request a Standing Order?

Requests for standing orders can be made by calling 1-855-223-1227 and speaking to a Special Services Representative.

How do I file a complaint?

To file a complaint regarding NEMT services, click the “File A Complaint” button on this page. There is also a separate button to “Submit A Compliment” to share non-complaint related feedback. 

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.