TRANSPORTATION SERVICE SOLUTIONS

Verida’s transportation management methodologies provide high quality, cost-effective solutions for managing safe and reliable non-emergency medical transportation. We integrate the following functions into a seamless transportation management system:

CALL CENTER SERVICES

  • Seven centralized call centers with cloud-based call routing for maximum efficiency
  • Gatekeeping service to assess eligibility, medical necessity and transportation needs
  • Calls answered by a live representative 24 hours a day, seven days per week, to easily accommodate non-urgent, urgent and on-demand trips
  • Identifying least costly, but most appropriate mode of transportation, including public transit, mileage reimbursement, or volunteers

INFORMATION TECHNOLOGY

  • Proprietary NEMT management software with scalability and customization
  • Advanced telecommunications systems using data integration for maximum efficiency and stability
  • Specialized software with GPS functionality for accurate trip distance determination

TRANSPORTATION PROVIDER NETWORK

  • Coordination with transit agencies, community service boards, and other local transportation resources including volunteer driver and gas reimbursement programs
  • Strict performance, quality, and safety standards
  • Automated trip documentation and electronic claim submissions to Verida for quick payment
  • Access to secure Transportation Provider Portal for complete claims information, claims submission, reports, trip manifests, forms, and other NEMT provider-related documentation

COMPLIANCE

  • Credentialing for all transportation providers, drivers, and vehicles prior to admission to the network

  • Criminal background, drug, OIG/SAM, sex offender registry, and motor vehicle record checks

  • Field monitoring of service delivery and regular mandatory vehicle inspections

NEMT TRAINING

  • NEMT provider training and transportation provider orientation classes

  • Driver training that includes passenger assistance, sensitivity and behavioral health training, as well as first aid, CPR, and wheelchair lift and stretcher training

  • Online and in-person training modules

QUALITY MANAGEMENT

  • Complaint management and resolution, including compliance hotline for reporting fraud, waste, and abuse or non-compliance

  • Full-time Quality Management staff within each operation

  • Monthly customer satisfaction surveys by independent agency

ADMINISTRATION AND REPORTING

  • NEMT provider payment administration with electronic payment option

  • Standard and custom ad hoc report capabilities, statistical analysis, and state agency reporting

  • Complete data capture for life cycle of a trip, with secure back-up storage

UTILIZATION REVIEW

  • Comprehensive review and reporting of unusual transportation requests

  • Verification of Medicaid billable transportation and locations

  • Issues member behavioral and no-show letters when warranted

  • Well versed at working with members and health care providers to accommodate special needs

For more information about Verida and the range of services we offer, please contact Dena Adams-McNeish, Chief Development Officer by email at dadams@verida.com.

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