Transportation Providers are required to receive training in the following areas:

Customer Service

  • Customer Service
  • Communication Skills
  • Complaints/Investigations
  • HIPAA Privacy Requirements
  • Business Associate Agreements
  • Title VI Requirements (Civil Rights Act of 1964)

Wheelchair/Stretcher Training

  • Pre-Trip Assessment
  • Wheelchair Safety
  • Components and Assemblies
  • Securing the Wheelchair
  • Securing the Occupant
  • System Care and Maintenance
  • Hands-On Training
  • Stretcher Operation and Safety
  • Passenger Assistance

Medic First Aid/CPR

  • Adult First Aid/CPR
  • Basic Plus AED
  • Spill Kit/Bloodborne Pathogens Training

Non-Emergency Medical Transportation Concepts

  • Gatekeeping
  • Utilization Review

Sensitivity Training

  • ADA Requirements
  • Mental Health and Substance Abuse Issues
  • Driver/Attendant Standards Conduct

Defensive Driving & Transporting Passengers with Special Needs

  • Defensive Driving – National Safety Council
  • AAA Driver Improvement Program (TN)
  • Vehicle Inspection
  • Cushion Safety
  • Reading Traffic Patterns
  • Special Considerations
  • Passenger Assistance
  • Collision Reporting
  • Risk Management

Mobile Technology

  • Net InSight Mobile (free app/device)


Our network of contracted transportation providers is the heartbeat of our operation. Verida, Inc. contracts with over 900 NEMT providers, has more than 5,300 credentialed NEMT vehicles and drivers and manages more than 5 million trips annually.


We begin our partnership with each prospective transportation provider through the completion of a four-step credentialing process. Providers are asked to (1) complete and submit a Request for Qualifications application, documenting all drivers and vehicles, (2) submit all required business documents, (3) participate in vehicle inspections and driver training, and (4) attend a NEMT provider orientation.

Step 1

Submission of Request for Qualifications Application, Including Driver and Vehicle Lists

All interested transportation providers must complete and submit a Request for Qualifications form, driver list and vehicle list.

  • Verida will review applications to determine if there is a need for new transportation providers in the region where the applicant is located.
  • If a need exists within your service area, Verida will contact you for an interview and request that you proceed with Step 2 of the application process.

Step 2

Submission of Required Documents

If a need exists for transportation services in the proposed area, Verida will request additional documentation to determine if your company meets Verida’s NEMT provider contracting requirements. The additional areas of documentation include, but are not limited to, the following:

  • Current business license
  • Verification of liability insurance coverage
  • Driver credentials
  • Criminal background checks
  • Current drug screens for all owners and drivers

Step 3

Vehicle Inspections and Driver Training

After the transportation company provides evidence of compliance with all contracting requirements, all vehicles under consideration to operate within Verida’s network must pass a comprehensive safety inspection.

  • Verida will schedule vehicle inspections once all the documentation requirements in Step 2 are fully satisfied.
  • Drivers must successfully complete all required training (First Aid, CPR, Defensive Driving, Passenger Sensitivity and Customer Service Training, Spill Kit Training, Proper Lifting Techniques, Wheelchair Securement, and Driver Orientation).

Step 4

NEMT Provider Orientation & Contracting

After all vehicles have passed inspections and all drivers have completed the required training, the owner of the transportation company must participate in  an NEMT Provider Orientation Session conducted by Verida staff.

  • This session covers all operational and contracting requirements.
  • The NEMT provider contract is signed at the conclusion of the orientation session.