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About Non-Emergency Medical Transportation

Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

1-855-735-4354 (#1)
…………………………………………

Hours of Operation:

8:00 am – 5:00 pm CST, M-F
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Urgent Care Trips:

Available 24/7

MISSISSIPPI SERVICE AREAS

Click here for a map of the current service areas for Mississippi.

Tammie Sanford

Mississippi State Director

1.404.977.8666
tsanford@verida.com

Making Transportation Arrangements

When scheduling transportation for a member, please have the following information ready for the Customer Service Representative when you call:

 

  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s ID Number as it appears on their Member ID card or Member’s name & date of birth.
  • Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
  • Member’s mobility status (walking or wheelchair)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-888-822-6129 (#2) if you have waited more than 15 minutes after your scheduled pick-up time or more than one hour from your ready-to-go-home call.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Mississippi Medicare members who require transportation assistance to healthcare services and have no other means of transportation.

How does a member qualify for Non-Emergency Medical Transportation?

Verida contracts with various Medicare Health Plans in Mississippi. Contact the Health Plan in your area for more information.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page on our website.

 

Can I set up a trip on-line?

Currently, we do not but you can contact our Special Services Representatives to schedule rides for members at 1-888-822-6129 (#1).

What information is required when I request a trip for a member?

Please have the following information ready for the Special Services Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth and COUNTY of residence
– Member’s ID number as it appears on the ID Card

How do I request a Standing Order?

Make a request for Standing Order Forms through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, where non-complaint related feedback can be recorded. 

 

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Mississippi Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for Non-Emergency Medical Transportation?

The Mississippi Division of Medicaid contracts with various managed care organizations throughout the state. Please contact the Mississippi Division of Medicaid to apply for Medicaid or to find out more about NEMT.

How do I request a ride for a member?

Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page on our website.

 

Can I set up a trip on-line?

Currently, we do not but you can contact our Special Services Representatives to schedule rides for members at 1-888-822-6129 (#1).

What information is required when I request a trip for a member?

Please have the following information ready for the Special Services Representative when you call: If you are missing any of the information below, you will be asked to call back with the complete information.
– Member’s full name, phone number, address, date of birth and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID Card

How do I request a Standing Order?

Make a request for Standing Order Forms through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, where non-complaint related feedback can be recorded. 

 

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.