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AmeriHealth Caritas Louisiana Members

About Non-Emergency Medical Transportation (NEMT)

Verida provides services for NEMT to AmeriHealth Caritas Louisiana members. If you need assistance with transportation for healthcare services you can call Verida to get a ride.

This is a shared-ride service. More than one person going to an appointment may ride together in the same vehicle. If needed, one person may ride with you to your appointment. Members under the age of 17 require the presence of a parent or guardian during transport. These arrangements must be made when the trip is scheduled.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

888-913-0364
…………………………………………

Where’s My Ride:

888-913-0364 (#2)
…………………………………………

Hours of Operation/Urgent Care:

7:00 am – 7:00 pm CST, M-F
…………………………………………

Hearing Impaired (TTY):

866-428-7588
…………………………………………

Rider’s Guide:

Click here to download the
NEMT Rider’s Guide.

LOUISIANA SERVICE AREAS

Click here for a map of the current service areas for Louisiana.

Stephen Buckner

Louisiana State Director

sbuckner@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when calling: 

 

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card, or member’s name and date of birth
  • Specify any special needs (oxygen, escort) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-888-913-0364 (#2) if you have waited more than 15 minutes after your scheduled pick-up time.

FAQS

What is Non Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to AmeriHealth Caritas Louisiana Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your parish to apply for Medicaid or to find out more about NEMT services.

How is transportation determined?

Verida arranges transportation for all AmeriHealth Caritas Medicaid members residing in Louisiana. Call the Verida number that corresponds to your parish.

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

If you require assistance for a medical reason, one adult escort or attendant may accompany you.  They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Medicaid determines which appointments are covered or non-covered. 

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on their AmeriHealth Caritas Medicaid card, or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)

FAQS

What is Non Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to AmeriHealth Caritas Louisiana Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your parish to apply for Medicaid or to find out more about NEMT services.

How is transportation determined?

Verida arranges transportation for all AmeriHealth Caritas Medicaid members residing in Louisiana. Call the Verida number that corresponds to your parish.

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

If you require assistance for a medical reason, one adult escort or attendant may accompany you.  They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Medicaid determines which appointments are covered or non-covered. 

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on their AmeriHealth Caritas Medicaid card, or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)