INFO AT A GLANCE

Making Transportation Arrangements

When scheduling transportation for your member, please have the following information ready for the Customer Service Representative when you call:

• Member’s full name, phone number, address, date of birth and county of residence
• Member’s Medicaid number as it appears on their Medicaid card or Member’s name & date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
• An emergency contact’s name and phone number
• Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
• Member’s mobility status (walking, wheelchair)