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Georgia Medicaid Members
About Non-Emergency Medical Transportation (NEMT)
NEMT services are provided to Georgia Medicaid members who require transportation assistance to Medicaid-billable appointments and have no other means of transportation. Verida arranges transportation for all Georgia Medicaid members residing in counties located in the North and Atlanta regions of the state. See the map provided below for your specific county.
Call Verida to arrange NEMT services to covered medical appointments at least three (3) business days (excluding weekends and official holidays) in advance of the appointment date. You can schedule up to 30 business days in advance. To schedule, change, or cancel transportation use the numbers provided below for your specific region.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
Atlanta: 404-209-4000
North GA: 678-510-4555 | 866-388-9844 (Toll Free)
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Where’s My Ride:
678-510-4555 | 866-388-9844 (Toll Free)
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Spanish:
678-510-4555 | 866-388-9844 (Toll Free)
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Hours of Operation:
7:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
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Rider’s Guide:
Click here to download the
NEMT Rider’s Guide.
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when calling:
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s Medicaid number as it appears on their Medicaid card, or member’s name and date of birth
- Specify any special needs (oxygen, escort) when scheduling the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking, wheelchair, stretcher)
Where’s My Ride?
Call our toll-free Where’s My Ride line at 866-388-9844, option #2, if you have waited more than 15 minutes after your scheduled pick-up time.
Quality Assurance
You can call our Quality Assurance voicemail at 678-510-4513 or email us at GAQA@verida.com. A representative will follow up with you within 24 business hours.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Medical Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.
How is transportation determined?
Verida arranges transportation for all Georgia Medicaid members residing in counties located in the North and Atlanta regions of the State. Call the Verida number that corresponds to your county.
- Atlanta Region Counties (404-209-4000): Fulton, DeKalb, Gwinnett
- North Region Counties (678-510-4555): Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Verida provide private transportation to appointments?
No. Since this is a shared-ride service, you can expect to ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Yes, transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.
Am I allowed to bring shopping bags on the vehicle?
You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.
Am I allowed to take a friend or family member to appointments?
If you need assistance for a medical reason, one adult escort or attendant may accompany you. They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Am I allowed to schedule transportation to and from non-medical appointments?
No, transportation is provided to and from medical appointments ONLY. Medicaid determines which appointments are considered covered or non-covered.
What type of information is required to schedule transportation to an appointment?
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s Medicaid number as it appears on their Medicaid card, or member’s social security number and date of birth
- Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
- Member’s mobility status (walking, wheelchair, stretcher)
- Member’s room number (for stretcher only)
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Georgia Medicaid Members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Medical Transportation?
Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.
How is transportation determined?
Verida arranges transportation for all Georgia Medicaid members residing in counties located in the North and Atlanta regions of the State. Call the Verida number that corresponds to your county.
- Atlanta Region Counties (404-209-4000): Fulton, DeKalb, Gwinnett
- North Region Counties (678-510-4555): Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White, Whitfield
Does Verida provide private transportation to appointments?
No. Since this is a shared-ride service, you can expect to ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Yes, transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.
Am I allowed to bring shopping bags on the vehicle?
You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.
Am I allowed to take a friend or family member to appointments?
If you need assistance for a medical reason, one adult escort or attendant may accompany you. They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Am I allowed to schedule transportation to and from non-medical appointments?
No, transportation is provided to and from medical appointments ONLY. Medicaid determines which appointments are considered covered or non-covered.
What type of information is required to schedule transportation to an appointment?
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s Medicaid number as it appears on their Medicaid card, or member’s social security number and date of birth
- Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported to
- Member’s mobility status (walking, wheelchair, stretcher)
- Member’s room number (for stretcher only)