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Virginia Premier Members

About Non-Emergency Medical Transportation (NEMT)

NEMT services are provided to Virginia Premier members who require transportation assistance to approved healthcare services. Verida arranges transportation for all Virginia Premier members residing in counties and cities located throughout Virginia.

Call 877-892-3986 to arrange NEMT services to covered medical appointments at least five (5) business days (for Medicaid members) and at least three (3) business days (for Medicare members), in advance of the appointment date. You can schedule up to 30 business days in advance.

INFO AT A GLANCE

Important information at your fingertips

 

Transportation:

877-892-3986 (TTY: 711)
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Spanish:

800-367-9599 (TTY: 711)
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Hours of Operation:

6:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:

Available 24/7

VIRGINIA PREMIER SERVICE AREAS

Click here for a map of the current service areas for Virginia.

Crystal Scott

Virginia State Director 804.727.6690 cscott@verida.com

Attention Medicare Members

Live CSRs available Monday-Friday, from 8:00 a.m. to 8:00 p.m.
October 1 – March 31: (includes weekends)

Live CSRs available Monday through Friday, from 8:00 a.m. to 8:00 p.m.
April 1 – September 30: (no weekends – only weekdays)

Making Transportation Arrangements

When scheduling transportation, please have the following information ready when calling:

 

  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Subscriber ID as it appears on their Member ID, or member’s name and date of birth
  • Specify any special needs (oxygen, escort) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, or stretcher)
  • Due to COVID-19, we recommend following CDC guidelines to wear a mask during transportation

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-877-892-3986 (TTY:711) if you have waited more than 15 minutes after your scheduled pick-up time.

Quality Assurance

If you need to share feedback with us, use our Quality Assurance direct email. The email inbox is monitored and a representative will follow up with you within 24 hours. Email us at VA-QA@southeastrans.com.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Virginia Premier Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your region to apply for Medicaid or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all Virginia Premier Medicaid members residing in counties or cities located within the six regions of Virginia. Call the Verida at 800-880-3480 (TTY: 711) to schedule a ride.

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as well.

Are there limits to how far I can travel to and from a medical appointment?

There is no limit as long as it is within the state. Trips can also be out of state, as long as they are within 50 miles of the Virginia state lines.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bad must if on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

You are allowed one adult escort/attendant to accompany you on your trip if you have a medical reason for needing assistance. Upon scheduling transportation, please inform the Verida customer service representative that an adult escort/attendant will be accompanying you on your trip

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least five (5) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Medicaid determines which trips are considered covered or non-covered. 

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on their Virginia Premier Medicaid card, or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s  mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only, if member is in the hospital or in a nursing home)

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Virginia Premier Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your region to apply for Medicaid or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all Virginia Premier Medicaid members residing in counties or cities located within the six regions of Virginia. Call the Verida at 800-880-3480 (TTY: 711) to schedule a ride.

Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as well.

Are there limits to how far I can travel to and from a medical appointment?

There is no limit as long as it is within the state. Trips can also be out of state, as long as they are within 50 miles of the Virginia state lines.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bad must if on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

You are allowed one adult escort/attendant to accompany you on your trip if you have a medical reason for needing assistance. Upon scheduling transportation, please inform the Verida customer service representative that an adult escort/attendant will be accompanying you on your trip

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least five (5) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from medical appointments only. Medicaid determines which trips are considered covered or non-covered. 

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth, and county of residence
  • Member’s Medicaid number as it appears on their Virginia Premier Medicaid card, or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s  mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only, if member is in the hospital or in a nursing home)