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About Non-Emergency Medical Transportation

Verida values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.

INFO AT A GLANCE

Important information at your fingertips

 

Facility Reservation Line:

1-855-880-3480 (Virginia Premiere)
1-877-892-3986 (Optima Health)
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Nursing Home Dispatch Line:

1-888-822-6124

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Fax Lines:

1-404-738-2658 (Virginia Premier)
1-404-581-5543 (Optima)
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Spanish:

1-800-367-9599 (TTY: 711)
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Hours of Operation:

8:00 am – 8:00 pm EST, 7 days a week
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Urgent Care Trips:

Available 24/7

VIRGINIA SERVICE AREAS

Click here for a map of the current service areas for Virginia.

Cynthia Holmes

Facility Outreach Manager

404.398.8174
cholmes@verida.com

Verida Office Location
7814 Carousel Lane
Richmond, VA. 23294.

Making Transportation Arrangements

When scheduling transportation for members, please have the following information ready for the Customer Service Representative when you call:

 

  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Medicaid card or Member’s name and date of birth Specify any special needs (oxygen, escort) when you schedule the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility that you are being transported
  • Member’s mobility status (walking, wheelchair)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-866-420-6191 if you have waited more than 15 minutes after your scheduled pick-up time.

Quality Assurance

If you need to share feedback with us, send an email to our Quality Assurance inbox at VA-QA@southeastrans.com.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Virginia Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?
  • Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the  Member Resources page.

 

Can I set up a trip on-line?

Yes. Facilities can use the Facility Portal to schedule transportation online.  Click the facility portal access button on this page or go to https://facility.verida.com to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID Card.

If you are missing any of the information below, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Orders through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, where non-complaint related feedback can be recorded.

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Virginia Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How does a member qualify for non-emergency medical transportation?

The member must be eligible for Medicaid services on the date of service and have no other means of transportation to their appointment.

How do I request a ride for a member?
  • Verida Customer Service and Special Service Representatives can assist with obtaining transportation.  Please use the telephone numbers listed on the  Member Resources page.

 

Can I set up a trip on-line?

Yes. Facilities can use the Facility Portal to schedule transportation online.  Click the facility portal access button on this page or go to www.southeastrans.com/facilityportal to enroll.

What information is needed when I request transportation?

Please have the following information ready for the Customer Service Representative when you call: 
– Member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID Card.

If you are missing any of the information below, you will be asked to call back with the complete information.

How do I request a Standing Order?

Make a request for Standing Orders through your Special Services Representative.

How do I file a complaint?

Complaints regarding NEMT services can be submitted by clicking the “File A Complaint” button on this page. There is also a button to “Submit A Compliment”, where non-complaint related feedback can be recorded.

Where can I obtain forms?

Contact your Special Services Representative to provide you with the forms you need.