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WellCare Members
About Non-Emergency Medical Transportation (NEMT)
Verida provides services for non-emergency medical transportation to WellCare members. If you have no way to get to your covered health services, you can call to get a ride.
This is a shared-ride service. More than one person going to an appointment may ride together in the same vehicle. If needed, one person may ride with you to your appointment. These arrangements must be made when the trip is scheduled.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
1-844-260-4715 (Reservation Line)
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Where’s My Ride:
1-844-260-4715
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Spanish:
1-844-260-4715
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Hours of Operation:
8:00 am – 6:00 pm EST, M-F
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Urgent Care Trips:
Available 24/7
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service Representative when you call:
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s ID Number as it appears on their WellCare card or member’s name and date of birth
- Specify any special needs (oxygen, escort) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking, wheelchair)
Where’s My Ride?
Call our toll-free Where’s My Ride line at 1-844-260-4715 if you have waited more than 15 minutes after your scheduled pick-up time.
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to WellCare Tennessee members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Medical Transportation?
Contact your WellCare insurance plan to find out more about Non-Emergency Medical Transportation.
How is transportation determined?
Verida arranges transportation for all WellCare members residing in Tennessee. Please call the Verida toll-free number at 1-844-260-4715 to confirm eligibility and to schedule transportation.
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Transportation is available for services in your home community. Travel outside your home community is limited to 75 miles without authorization. For travel over 75 miles, please get in touch with the member’s physician to have the trip request faxed to 1-800-571-8249.
Am I allowed to bring shopping bags on the vehicle?
No, you are not allowed to bring shopping bags in the vehicle. However, if you are being discharged from or admitted to a facility/hospital, you may bring luggage or a duffle bag onto the vehicle.
Are members allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany you if he or she has the same origin and destination as you and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Are members allowed to schedule transportation to and from non-medical appointments?
You can only schedule transportation to and from WellCare-approved services.
What type of information is required to schedule transportation to an appointment?
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s ID Number as it appears on their Wellcare card or member’s name and date of birth
- Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking or wheelchair)
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to WellCare Tennessee members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.
How do I apply for Non-Emergency Medical Transportation?
Contact your WellCare insurance plan to find out more about Non-Emergency Medical Transportation.
How is transportation determined?
Verida arranges transportation for all WellCare members residing in Tennessee. Please call the Verida toll-free number at 1-844-260-4715 to confirm eligibility and to schedule transportation.
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Are there limits to how far I can travel to and from a medical appointment?
Transportation is available for services in your home community. Travel outside your home community is limited to 75 miles without authorization. For travel over 75 miles, please get in touch with the member’s physician to have the trip request faxed to 1-800-571-8249.
Am I allowed to bring shopping bags on the vehicle?
No, you are not allowed to bring shopping bags in the vehicle. However, if you are being discharged from or admitted to a facility/hospital, you may bring luggage or a duffle bag onto the vehicle.
Are members allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany you if he or she has the same origin and destination as you and requires assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Are members allowed to schedule transportation to and from non-medical appointments?
You can only schedule transportation to and from WellCare-approved services.
What type of information is required to schedule transportation to an appointment?
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s ID Number as it appears on their Wellcare card or member’s name and date of birth
- Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (walking or wheelchair)
