HOME  |  ARKANSAS  |  MEMBERS  |  TRANSPORTATION PROVIDERS  |  FACILITIES

WellCare Arkansas Members

About Arkansas Non-Emergency Medical Transportation (NEMT)

NEMT services are provided to WellCare Members who require transportation assistance to approved healthcare services.

Call Verida to arrange NEMT services to covered medical appointments at least 72 hours (three calendar days) in advance of the appointment date. You can schedule up to 30 calendar days in advance. To schedule, change, or cancel transportation, contact:

INFO AT A GLANCE

Important information at your fingertips

Transportation:

844-260-4716
…………………………………………

Where’s My Ride:

678-510-4555  |  866-388-9844
…………………………………………

Hours of Operation:

8:00 am – 5:00 pm CST, M-F
…………………………………………

Urgent Care Trips:

Available 24/7
…………………………………………

Rider’s Guide:

Click here to download the
NEMT Rider’s Guide.

ARKANSAS SERVICE AREAS

Click here for a map of the current service areas for Arkansas.

 

Cynthia Washington

Arkansas State Director

501-954-8900
cwashington@verida.com

Making Transportation Arrangements

When scheduling transportation, please have the following information ready for the Customer Service Representative when calling: 

 

  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on the Medicaid card, or member’s name and date of birth
  • Specify any special needs (escort) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)

Where’s My Ride?

Call our toll-free Where’s My Ride line at 1-866-388-9844 if you have waited more than 15 minutes after your scheduled pick-up time.

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all Arkansas Medicaid members residing in counties located in the five regions of the state shown below. Call the Verida number listed above that corresponds to your county.

  • Region A: Baxter, Benton, Boone, Carroll, Madison, Marion, Searcy, and Washington.
  • Region B: Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White, and Woodruff.
  • Region C: Clay, Craighead, Crittenden, Cross, Greene, Lawrence, Mississippi, Poinsett, Randolph, and St. Francis.
  • Region D: Conway, Crawford, Franklin, Johnson, Logan, Perry, Polk, Pope, Scott, Sebastian, and Yell.
  • Region G: Faulkner, Lonoke, and Pulaski.
Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

If you require assistance for a medical reason, one adult escort or attendant may accompany you. They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from Medicaid covered medical appointments only. Medicaid determines which services are covered. 

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’sMedicaid number as it appears on their Medicaid card,  or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)

FAQS

What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that is provided to Arkansas Medicaid members who require transportation assistance to Medicaid-billable healthcare services and have no other means of transportation.

How do I apply for Non-Emergency Medical Transportation?

Contact the Medicaid office in your county/region to apply for Medicaid or to find out more about NEMT.

How is transportation determined?

Verida arranges transportation for all Arkansas Medicaid members residing in counties located in the five regions of the state shown below. Call the Verida number listed above that corresponds to your county.

  • Region A: Baxter, Benton, Boone, Carroll, Madison, Marion, Searcy, and Washington.
  • Region B: Cleburne, Fulton, Independence, Izard, Jackson, Sharp, Stone, Van Buren, White, and Woodruff.
  • Region C: Clay, Craighead, Crittenden, Cross, Greene, Lawrence, Mississippi, Poinsett, Randolph, and St. Francis.
  • Region D: Conway, Crawford, Franklin, Johnson, Logan, Perry, Polk, Pope, Scott, Sebastian, and Yell.
  • Region G: Faulkner, Lonoke, and Pulaski.
Does Verida provide private transportation to appointments?

Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.

Are there limits to how far I can travel to and from a medical appointment?

Transportation is available to services in your home community. Travel outside your home community is available only when those specialized services are not available within your home community.

Am I allowed to bring shopping bags on the vehicle?

You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.

Am I allowed to take a friend or family member to appointments?

If you require assistance for a medical reason, one adult escort or attendant may accompany you. They must have the same origin and destination as you. Escorts MUST be requested when scheduling the appointment.

When scheduling transportation, how much advanced notice is required?

To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.

Am I allowed to schedule transportation to and from non-medical appointments?

Transportation is provided to and from Medicaid covered medical appointments only. Medicaid determines which services are covered. 

What type of information is required to schedule transportation to an appointment?
  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’sMedicaid number as it appears on their Medicaid card,  or member’s social security number and date of birth
  • Specify any special needs (i.e. oxygen, escort, over-sized wheelchair, etc.) when scheduling the appointment
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
  • Member’s mobility status (walking, wheelchair, stretcher)
  • Member’s room number (for stretcher only)