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Arkansas Blue Medicare Members
About Non-Emergency Medical Transportation (NEMT)
NEMT services are provided to Arkansas BlueMedicare Independence (HMO) members who require transportation assistance to approved health-related appointments and have no other means of transportation. Verida arranges transportation for all Arkansas BlueMedicare Independence (HMO) members residing in counties located throughout the State of Arkansas.
Call Verida to arrange NEMT to covered health-related appointments at least three (3) business days in advance of the appointment date. Trips can be scheduled up to 30 business days in advance. Use the telephone numbers listed below to schedule, change, or cancel transportation.
INFO AT A GLANCE
Important information at your fingertips
Transportation:
Reservations: 1-855-827-1777
Ride Assistance: 1-855-827-1777 (Press 1)
Hearing Impaired (TTY): 711 (VA Relay Service)
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Hours of Operation:
5:00 am – 5:00 pm CST, M-F
(Closed on State Holidays)
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Rider’s Guide:
Click here to download the
NEMT Rider’s Guide.
Making Transportation Arrangements
When scheduling transportation, please have the following information ready for the Customer Service representative when calling:
- Member’s full name, phone number, address, date of birth, and county of residence
- Member’s member ID number as it appears on their BlueMedicare Independence (HMO) member ID card
- Specify any special needs (e.g., an escort) when scheduling the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Member’s mobility status (i.e., walking, wheelchair, BLS/ALS ambulance)
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Arkansas BlueMedicare Independence (HMO) members who require transportation assistance to approved health-related appointments and have no other means of transportation.
How is transportation determined?
Verida arranges transportation for all BlueMedicare Independence (HMO) members residing in any of the following counties:
Arkansas, Ashley, Baxter, Benton, Boone, Bradley, Calhoun, Carroll, Clark, Clay, Cleburne, Cleveland, Columbia, Conway, Craighead, Crawford, Crittenden, Cross, Dallas, Drew, Faulkner, Franklin, Fulton, Garland, Grant, Greene, Hempstead, Hot Spring, Independence, Izard, Jackson, Jefferson, Johnson, Lawrence, Lee, Lincoln, Logan, Lonoke, Madison, Marion, Mississippi, Monroe, Montgomery, Nevada, Newton, Ouachita, Perry, Pike, Poinsett, Polk, Pope, Prairie, Pulaski, Randolph, Saline, Scott, Searcy, Sebastian, Sharp, St. Francis, Stone, Union, Van Buren, Washington, White, Woodruff, and Yell.
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Am I allowed to bring shopping bags on the vehicle?
You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.
Am I allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany you if he or she has the same origin and destination as you, and you require assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Am I allowed to schedule transportation to and from non-medical appointments?
Transportation is provided to and from health-related appointments only, some of which may be considered covered or non-covered as determined by Medicare.
What type of information is required to schedule transportation to an appointment?
- Your full name, phone number, address, date of birth and county of residence
- Your member ID number as it appears on your BlueMedicare Independence (HMO) member ID card
- Specify any special needs (e.g., oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Your mobility status (i.e., walking, wheelchair, stretcher)
- Your room number (for stretcher only)
FAQS
What is Non-Emergency Medical Transportation (NEMT)?
NEMT is a service that is provided to Arkansas BlueMedicare Independence (HMO) members who require transportation assistance to approved health-related appointments and have no other means of transportation.
How is transportation determined?
Verida arranges transportation for all BlueMedicare Independence (HMO) members residing in any of the following counties:
Arkansas, Ashley, Baxter, Benton, Boone, Bradley, Calhoun, Carroll, Clark, Clay, Cleburne, Cleveland, Columbia, Conway, Craighead, Crawford, Crittenden, Cross, Dallas, Drew, Faulkner, Franklin, Fulton, Garland, Grant, Greene, Hempstead, Hot Spring, Independence, Izard, Jackson, Jefferson, Johnson, Lawrence, Lee, Lincoln, Logan, Lonoke, Madison, Marion, Mississippi, Monroe, Montgomery, Nevada, Newton, Ouachita, Perry, Pike, Poinsett, Polk, Pope, Prairie, Pulaski, Randolph, Saline, Scott, Searcy, Sebastian, Sharp, St. Francis, Stone, Union, Van Buren, Washington, White, Woodruff, and Yell.
Does Verida provide private transportation to appointments?
Since this is a shared-ride service, it is possible that you will ride with other passengers picked up at or near your pick-up location. Verida offers public transportation vouchers and fuel/gas reimbursement as an alternative.
Am I allowed to bring shopping bags on the vehicle?
You are only able to carry one bag onto the vehicle. The bag must fit on your lap…no exceptions.
Am I allowed to take a friend or family member to appointments?
One adult escort or attendant may accompany you if he or she has the same origin and destination as you, and you require assistance for some medical reason. Escorts MUST be requested when scheduling the appointment.
When scheduling transportation, how much advanced notice is required?
To schedule transportation, you should book at least three (3) business days in advance of the appointment date. You may book up to 30 business days in advance.
Am I allowed to schedule transportation to and from non-medical appointments?
Transportation is provided to and from health-related appointments only, some of which may be considered covered or non-covered as determined by Medicare.
What type of information is required to schedule transportation to an appointment?
- Your full name, phone number, address, date of birth and county of residence
- Your member ID number as it appears on your BlueMedicare Independence (HMO) member ID card
- Specify any special needs (e.g., oxygen, escort, over-sized wheelchair, etc.) when you schedule the appointment
- An emergency contact’s name and phone number
- Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility
- Your mobility status (i.e., walking, wheelchair, stretcher)
- Your room number (for stretcher only)